We offer returns for 30 days from the date of delivery of the order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  Customers will be required to pay the return shipping if returning the item is necessary, however, if a proof is sufficient, including images of the damage with clear photos been given, a return will not be necessary.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 IMPORTANT NOTICE: 

•  Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.
• We do not yet have our own shipping label for returns. But it will be ready soon. 😊
• This shipping fee stated in shipping policy is discounted price, and actual shipping fee may apply in some cases for refund. 

[ REQUIREMENTS ]

Once you want to return a product, please send us a return/exchange request to [email protected] including the following details:

▪Your order number

▪Evidence picture/video showing the problem/defect 

 

[DEFECTIVE / DAMAGED ITEM] 

If you have received a damaged or defective product, you do not need to return the product for a refund, however, we would need a picture of the defective product you have received for review within 7 days of your receipt. We will determine whether or not you are eligible for the refund depending on the proof you provide us.  

 

[RETURN DUE TO CHANGE OF MIND] 

You may not like it all of a sudden while shopping. We will approve the return request even in such a case.  However, Return shipping fee and initial shipping fee (6.99$) will be paid at the customers expense and will be required to arrange their own shipping.  And you must return the product for a refund. The initial shipping fee will be deducted from the refund.

• Please contact us within 7 days of receiving the product for a return. 

 

[CANCELLATIONS] 

If you change your mind and need to cancel an order, we are able to accept cancellations up to 24hrs after the order is made as long as it is not shipped yet. 

 

 [EXCHANGES FEE] 

In the following cases, you will be responsible for the return shipping cost.

▪ Customer ordered the wrong size, wrong color, wrong item.

▪ Customer fail to read the product description carefully and ordered the wrong item.

 * However, if it is before delivery, it can be refunded without a return fee.

 

[REFUNDS]  

If you are approved, the refund will be issued to the original payment method within 1 week.

 

IMPORTANT NOTICE: Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.